Delete Your REP Helper Account

This page explains how to delete your account in REP Helper, the real estate professional qualification app for Android, iOS, and the web. REP Helper is developed and operated by REP Helper ("we", "us").

You can delete your account at any time, for free, in any of three ways: in the mobile app, on the web, or by emailing us. Each way deletes the same data.

1. Open the REP Helper app and sign in.
2. Go to My Account.
3. Scroll to the bottom and tap Delete My Account.
4. Type delete to confirm, then confirm again.

You will be signed out, and the account is scheduled for permanent deletion (see the grace period below).

1. Sign in at app.rephelper.ai.
2. Open My Account.
3. In the section at the bottom of the page, type delete and click Delete My Account.
4. Confirm in the dialog that opens.

If you can't sign in, or would rather we do it for you, email [email protected] with the subject line "Account deletion request". Send it from the email address on your REP Helper account so we can confirm the account is yours.

We will confirm by reply and schedule the deletion within 5 business days.

When your account is deleted, we permanently remove:

• Your account, user profile, sign-in credentials, and profile picture
• All activities and time logs, including timers and saved trips
• All properties and rental stays
• Team members and spouse users on the account, and their access
• Reports, evidence, receipts, photos, voice notes, and other uploaded files
• Activity templates, activity leads from email and calendar, and AI assistant sessions
• Connected email and calendar integrations and their access tokens
• Notifications, support tickets, and feature requests you submitted

If you have a paid subscription, it is canceled so you are not charged again.

Deletion is not instant. Your account is locked and scheduled for permanent deletion 30 days after you request it. If you are on a paid plan whose current billing period ends later than that, the deletion happens at the end of that billing period instead.

During the grace period you can change your mind: sign in again and choose to keep your account, or email us. Once the grace period ends, the data is permanently deleted and can't be recovered.

A small amount of data is kept after deletion, only where we need it for legal, tax, or security reasons:

• Billing and payment records (invoices, payment history, subscription records held by us and our payment processor, Stripe): kept for up to 7 years, as tax and accounting law requires. We never store full card numbers.
• Security and audit logs (records of sign-ins and account changes): kept for up to 12 months to protect against fraud and abuse, then deleted.
• Backups: deleted data can remain in encrypted database backups until those backups expire, within 30 days after permanent deletion. Backups are not used for any other purpose.

We may also keep information if a law or a valid legal request requires it. For more detail, see our Privacy Policy.

• Account owner: deleting the account deletes everything on it, including the spouse and team member users who were invited to it.
• Spouse or team member: you can delete your own user profile the same way (in the app it reads Delete My Profile or Delete My Team Member Account). This removes your profile and access. The owner's account and their records stay in place.

If you have questions about deleting your account or your data, contact us: